Privacy Policy

1. Introduction

FulCharBo, LLC ("FulCharBo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fulcharbo.com or engage with our bookkeeping and financial services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

a. Information You Provide Directly

• Name, email address, and business name when you contact us or submit a form
• Phone number if you opt in to receive SMS/text communications
• Financial and business information you share during service engagements
• Payment information processed through secure third-party payment processors

b. Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our bookkeeping and financial services
• Respond to inquiries and communicate with you about your account
• Send appointment reminders, service updates, and promotional offers (with your consent)
• Send SMS/text messages if you have opted in to our text messaging program
• Process payments and maintain financial records
• Comply with legal obligations and protect our legal rights
• Analyze website usage to improve user experience

4. SMS / Text Messaging

If you opt in to receive SMS communications from FulCharBo, your mobile phone number will be used solely to send you messages related to our services, including appointment reminders, service updates, and promotional offers. We will not sell, rent, or share your mobile number with third parties for their marketing purposes.

You may opt out at any time by texting STOP to any message you receive from us. For help, text HELP or contact us at [email protected]. Message and data rates may apply. For full SMS terms, see our SMS & Text Messaging Disclosure.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, CRM platforms, scheduling tools), bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
• With Your Consent: For any other purpose with your explicit consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records may be retained for up to seven (7) years in accordance with applicable accounting and tax regulations.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Opt out of SMS communications by texting STOP

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: